Wednesday, October 10, 2007
Lab Log # 2
The 'language barrier' with techies proves to be a problem when working with 'non-techies' because the 'non-techies' often don't comprehend half of the things the techie is saying. Some people have the ability to "dumb things down" for non-techies, this making life alot easier for the non-techies. Techies just need to calm down, admit that not everybody's as computer smart as they are, and try to make things less complicated. While you may feel pride for being able to describe a really confusing problem, and make it sound really really confusing, it generally won't be of any help to anyone unless they have taken as many courses on computers as you have. Even if they have, that's not a good thing, because then you should soon be out of a job, and that's never a good thing. Especially since IT positions generally pay well now. Also, filling in 'non-techies' with the odd technical term will just add unnecessary clutter to their 'busy' lives, and will just probably forget it. It's your job to know how to fix these things, so just help people fix them, and be on your way. Otherwise you may end up with some competition.
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1 comment:
Hi Sam:
You raise some excellent points about competiton, good pay, and the need to just get it done.
Most non-techies just want things fixed. So, you could just focus on helping them to fix it themselves so when they do have the problem again, they are self-sufficient.
You have to really listen to what they are trying to tell you. Have them repeat the actions that they did before the problem occurred.
It's really developing a relationship with the non-techie. Not sure a personal translator would work especially if they don't know the terminology that computers use.
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